Privacy Policy2018-05-18T12:06:05-07:00

Online Privacy Policy

We respect the privacy and security of your personally identifiable information that we collect about you online via your AT WILL submission of said personal information via our REQUEST A QUOTE/CERTIFICATE, CONTACT and CLICK HERE TO SUBSCRIBE (to our Association Times e-Newsletter) pages. The following describes our privacy policy and practices with respect to that information. By contacting us and willfully providing your information, you consent to our collection and use of your personally identifiable information and other information online by us in the manner set forth in this Online Privacy Policy. Please read this policy carefully. We may change this policy from time to time, and we will post those changes on this page. Please check back periodically.If you have any questions concerning our Online Privacy Policy, please contact us at:

Customer Support
Cline Agency Insurance Brokers, Inc.
12400 Wilshire Blvd, Ste. 200
Los Angeles, CA 90025
(310) 260-2900 ext. 32

1. What is “personally identifiable information?”
Personally identifiable information is information that can be used to identify you as a unique individual, such as your name; home, email or other address; telephone number; and similar personal information.

2. What personally identifiable information do we collect about you through our online services?
We collect personally identifiable information about you in a number of different ways through our online Services.

You,  your association or its management company or your lender/escrow officer, may give us personally identifiable information about you in regards to rendering  the association a no-obligation insurance quote, a certificate of insurance (as an individual unit owner or as a general association), or when subscribing to our Association Times e-Newsletter.

If you send an email message, we will receive your email address and any other personally identifiable information you may include in that message.

3. Our use of cookies: what they are and how we use them?
A cookie is a small data file that a web server sends to your web browser (your computer’s hard drive) so it can be later read by the web server. We use cookies to help us identify you so that you are able to use Services that are restricted to authorized users. We may also use cookies for purposes such as tracking web site or Services use, length and nature of use, number of members, traffic patterns and other business purposes. We may do this in an anonymous fashion (in a manner that does not attempt to personally identify the user); however, once you have registered to use our service, you are no longer anonymous to us when you use our Services.

When users or other visitors visit a web site that we manage, our web servers automatically record certain information and retain it in the web servers’ logs. This information may include your IP address, domain name, browser type, date and time of the visit and similar information that is not normally considered “personally identifiable information”.

4. Who is collecting the information?
As explained above, we collect personally identifiable information about you in connection with the provision of our Services. Contractors that we engage to provide some of the Services may also collect personally identifiable information about you in connection with the performance of those Services (E.g. online marketing vendor). We require those contractors to adhere to privacy policies no less stringent than our Online Privacy Policy. Web sites that are linked to our site may also collect personally identifiable information about you. We have no control over the information gathering practices of those sites and they are not covered by our Online Privacy Policy. We encourage you to read the privacy policies of any such third party.

In the course of using the Services, you may provide personally identifiable information to others. For example, you might send an email to another member, your association or the association’s management company, or a lending institution, that may contain personally identifiable information. We do not control the privacy practices or policies of any such person or entity, and they are not covered by this Online Privacy Policy.

5. How is the information used?
We use your personally identifiable information that we collect through your use of the Services to provide the Services, and to help us improve our Services. We may share anonymous information, or information that is “aggregated,” to better understand the users of our Services and enhance or improve our Services, but we will do so only in a manner that does not personally identify you.

6. Who do we share the information with?
We do not sell or rent your personally identifiable information in the normal course of our business; however, if all or substantially all of our assets are sold to a third party, your personally identifiable information will be included in the assets transferred. We share your personally identifiable information with your association and the association’s management company, on whose behalf we are providing the Services. We also share the information with third parties that may provide a portion of the Services. We do not allow such third parties to use that information other than in connection with the provisions of the Services. We may disclose personally identifiable information to any third party if required to do so by law or regulation, or if we believe in good faith that such disclosure is necessary to:
(a) comply with legal process;
(b) enforce the Terms of Service;
(c) respond to claims that any content of any portion of the Services violated the rights of third parties; or
(d) protect the rights, property, or personal safety of us, other Users or the public.

7. What are your choices regarding the collection, use and distribution of your information?
If we wish to collect, use or share your personally identifiable information through our online Services in a way that is not provided in this Online Privacy Policy, we will notify you and you will always have the option of not permitting the collection, use or transfer. However, if such proposed collection, use or transfer is a condition of our provision of any of the Services, your refusal to grant permission may result in your inability to use all or a portion of the Services.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. However, if you choose to reject all cookies or if you enable other software that prevents cookies from operating, you will be unable to use the Services.

8. How you can correct inaccuracies in or update your information?
We may maintain our own separate databases in order to provide the Services, to which you will not have online access. For example, we may maintain a database of subscribers to our Association Times e-Newsletter.  Such databases may contain information furnished by the association, its management company and/or members, or otherwise collected as set forth in this Online Privacy Policy. If you wish to ask us about the personally identifiable information that we may have collected about you and that is not available to you online, you should email us at  We will use commercially reasonable efforts to comply with your request, and to update and/or correct any personally identifiable information that is contained within such databases.

9. What security procedures are in place to protect the loss, misuse or alteration of the information?
We use industry-standard software, hardware and other measures, to protect the confidentiality, security and quality of information we collect, and to protect it from unauthorized access or disclosure or accidental loss, alteration or destruction. Due to the nature of the Internet and computer security, we cannot warrant or guarantee that security will never be breached.

10. How do we protect children’s privacy?
We do not knowingly collect personally identifiable information from children under the age of 13. If such information is inadvertently or unknowingly collected, it is our policy to destroy or delete it upon discovery.